Paper: Temporal Network Analysis of Email Communication Patterns in a Long Standing Hierarchy

by sodestream Project • Tuesday 28 November 2023 • Permalink

Matthew Russell Barnes, Mladen Karan, Stephen McQuistin, Colin Perkins, Gareth Tyson, Matthew Purver, Ignacio Castro, Richard G. Clegg

Proceedings of the 18TH International AAAI Conference on Web and Social Media 2024

Abstract

An important concept in organisational behaviour is how hierarchy affects the voice of individuals, whereby members of a given organisation exhibit differing power relations based on their hierarchical position. Although there have been prior studies of the relationship between hierarchy and voice, they tend to focus on more qualitative small-scale methods and do not account for structural aspects of the organisation. This paper develops large-scale computational techniques utilising temporal network analysis to measure the effect that organisational hierarchy has on communication patterns throughout an organisation, focusing on the structure of pairwise interactions between individuals. To this end, we focus on one major organisation as a case study — the Internet Engineering Task Force (IETF) — a major technical standards development organisation for the Internet. A particularly useful feature of the IETF is a transparent hierarchy, where participants take on explicit roles (e.g., Area Directors, Working Group Chairs), and because its processes are open we have visibility into the communication of people at different hierarchy levels over a long time period. Exploiting this, we utilise a temporal network dataset of 989,911 email interactions among 23,741 participants to study how hierarchy impacts communication patterns. We show that the middle levels of the IETF are growing in terms of their dominance in communications. Higher levels consistently experience a higher proportion of incoming communication than lower levels, with higher levels initiating more communications too. We find that, overall, communication tends to flow “up” the hierarchy more than “down”. Finally, we find that communication with higher-levels is associated with future communication more than for lower levels, which we interpret as “facilitation”. We conclude by discussing the implications this has on patterns within the wider IETF and the impact our analysis can have for other organisations.

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